"Bob's management of our largest accounts takes the everyday pressure off our Sales Team so they can spend their days selling and bringing in additional revenue, knowing their accounts are in great hands and being managed by Bob's advocacy and account management team" - Kurt Riegelman  SVP Global Sales & Marketing

 Creating authentic and lasting relationships with clients. 

Atlanta, GA

Welcome to my professional website, where you can learn about my professional experience, and also a little bit more about me, Robert... or Bob, the person.

Professional Summary Snapshot

Philosophy: Keeping an infinite finger on the pulse of clients is vital to your success. My drive for customer centricity and a culture that embraces customer success: wins contracts, increases retention, and generates revenue growth. This is accomplished through multiple enterprise differentiators in advocacy, communications, improved business processes, Net Promoter Score (NPS), and team leadership.

In my current position: I manage a + $2B Strategic Customer Portfolio with a 20+ year 100% win-contract-renewal track record. I enjoy managing small high skill-set focused departments, but capable with experience managing larger operational departments (+80).  I currently lead our enterprise customer success programs: strategic account customer advocacy, service onboarding, customer experience (CX), and performance measurement. These highly skilled teams provide support for our largest and strategic global customers from pipeline to post sales/ implementation to operational through contractual agreement and renewal support.  I lead teams in U.S domestic as well as regional individuals in Europe, Brazil, Singapore, Johanessberg, Tokyo.  

These innate core skill sets are applicable to most industries, and I can deliver the same results for you.

* See "Professional Me" page for detailed experience & philosophy

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