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 Creating authentic and lasting relationships with clients.   - Atlanta, GA

"Bob's management of our large accounts takes the everyday pressure off our Sales Team so they can spend their days selling and bringing in additional revenue, knowing their accounts are in great hands and being managed by Bob's advocacy and account management team" - Kurt Riegelman  SVP Global Sales & Marketing

Customer Success, Relations, Advocacy & Operational Experience Professional

Welcome to my professional website, where you can learn about my professional experience, and also a little bit more about me, Robert... or Bob, the person.

Professional Summary Snapshot

Keeping an infinite finger on the pulse of clients is vital to your success. My drive for customer centricity and a culture that embraces customer success wins contracts, increases retention, and generates revenue growth. This is accomplished through multiple enterprise differentiators in communications, improved business processes, and team leadership.

In my current senior management position, I lead our operational and enterprise customer care programs: Customer experience, strategic account customer advocacy, and performance measurement (KPIs/metrics). These highly skilled teams provide support for our largest and strategic global customers from pipeline to post sales/ implementation to operational through contractual agreement and renewal support. 

These innate core skill sets are applicable to most industries, and I can deliver the same results for you.

 

* See "Professional Me" page for detailed experience & philosophy

 

  • Trusted, Polished, Confident, Accountable
  • Team Leader, Collaborator, Coach, Promoter
  • Process Change & Operation Efficiencies Expert
  • Customer Communications & Quality Champion
  • Comfortable Leading E-Level Meetings and Calls
  • Contract Wins, Major Saves, and Retention 
  • Strategic Thinker and Improvement Mindset
  • Cultural Experience & Approach Differentials

 

Customer Relations

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