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Robert Summa

 Creating authentic and lasting relationships with clients.   - Atlanta, GA

"Bob's management of our large accounts takes the everyday pressure off our Sales Team so they can spend their days selling and bringing in additional revenue, knowing their accounts are in great hands and being managed by Bob's advocacy and account management team" - Kurt Riegelman  SVP Global Sales & Marketing

Customer Relations & Account Management Professional

Welcome to my professional and personal website, where you can learn about my professional experience, and also a little bit more about me, Robert... or Bob, the person.

Professional Summary Snapshot

My drive for customer centricity has enriched customer experience, won contracts, and increased retention. This is accomplished through multiple enterprise differentiators in communications, improved business processes and team leadership. I believe the core skillsets are cross functional and applicable to most industries, and I can deliver the same results for you.

In my current senior management position, I lead our enterprise customer care programs: Customer Experience, Customer Advocacy, and Performance Measurement (KPIs/metrics). These highly skilled teams provide support for our largest and strategic global customers from pipeline to post sales/ implementation to operational through contractual agreement and renewal support. 

I look forward to sharing how I can boost your customer experience and lead your customer experience team.

* See "Professional Me" page for detailed experience & philosophy

 

  • Trusted, Polished, Confident, Accountable
  • Team Leader, Collaborator, Coach, Promoter
  • Process Change & Operation Efficiencies Expert
  • Customer Communications & Quality Champion
  • Comfortable Leading E-Level Meetings and Calls
  • Contract Wins, Major Saves, and Retention 
  • Strategic Thinker and Improvement Mindset
  • Cultural Experience & Approach Differentials

 

Customer Relations

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